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Store Policy

Customer Care

We're here to help! Below you'll find all support channels, response times, and how to resolve any issue with your order.

 

Contact Channels

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ChannelDetails
 

📧 Emailgoodscuratedstore@gmail.com

⏱️ HoursMon–Fri, 9 AM–6 PM (GMT-3)

🌎 LanguagesEnglish, Español, Português

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Where is my order? Once your order ships, you'll receive an email with tracking info. It may take 24–48 hours for the tracking status to update in the carrier's system.

I received the wrong or damaged item. We apologize! Please email goodscuratedstore@gmail.com with:

  • Your order number

  • Photos of the product (if damaged)

  • Brief description of the issue

We'll resolve it within 2 business days at no cost to you.

I want to cancel my order. Orders can be canceled within 12 hours of purchase, as long as they haven't been processed yet. After that, please wait for the item to arrive and request a return.

Do you sell wholesale? Yes! Send an email to goodscuratedstore@gmail.com with your business name, estimated volume, and categories of interest. We'll respond within 3 business days.

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Privacy & Safety

Information We Collect When you make a purchase or attempt to make a purchase, we collect:

  • Personal info: name, billing address, shipping address, email, phone

  • Payment data: credit/debit card details (processed securely via third-party gateways — we never store full card numbers)

  • Order history: products purchased, amounts, dates

How We Use Your Information

  • Process and fulfill your orders

  • Communicate with you about your order (confirmation, tracking, updates)

  • Improve our store and customer experience

  • Send promotional emails only if you explicitly opted in via our newsletter

Data Protection We implement industry-standard security measures:

  • SSL encryption on all pages where personal data is collected

  • Payment data is processed directly by PayPal and PCI-compliant credit card processors

  • We do not sell, trade, or share your personal data with third parties for marketing

Data Retention We keep your order information for as long as necessary to fulfill tax and legal obligations (typically 5 years). Newsletter data is kept until you unsubscribe.

Your Rights You may request at any time:

  • Access to your personal data

  • Correction of incorrect data

  • Deletion of your data (subject to legal retention requirements)

  • Unsubscribe from marketing emails (opt-out link in every email)

Contact for Privacy Concerns 📧 goodscuratedstore@gmail.com

Payment Methods

Wholesale Inquiries

Interested in selling our products? We're open to wholesale partnerships.

 

 

📧 Send your inquiry to

 

goodscuratedstore@gmail.com with:

  • Your business name and location

  • Estimated monthly order volume

  • Product categories of interest

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We'll respond within 2–3 business days.

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Payment Methods

MethodDetails

💳 Credit / Debit CardsVisa, Mastercard, American Express, Discover

🅿️ PayPalPay with your PayPal account — fast and secure

🏦 Offline PaymentsBank transfer / deposit (contact us for instructions)

Payment Security

  • All online transactions are processed through SSL-encrypted connections

  • Credit card data is handled directly by payment gateways — we never see or store full card numbers

  • Your financial information is protected at all times

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